Activity logs being put into a database 1

[Drisk]

Another question for you all out there...

Regarding the web page Activity logs...has any worked out a way of automatically piping the data produced in the web pages and collate it into a database? The company I currently work for has lots of sites and it is near impossible to manually check them all.

Any suggestions would be greatly appreciated.

 

[clearbluelou]

I'm afraid you're probably not going to have much luck with this idea. You would need access to the Perl script on the ACD. Aspect is very, very difficult when it comes to getting access to the ACD.

I'm curious why you are checking the Activity Logs everyday? If you doing so to look for specific messages, you would be much better off to use the AlertManager that comes with ASMS. You would need to setup all of your Call Center System Connections in the Control Panel and then specify the appropriate severity on the types of messages you're looking for in the Events (SysAdmin).

--
Mike

 

[Drisk]

Thanks for this,

The reason is that we have so many sites that Alert manager causes a CPU utilisation issue. Access to the switch might be feasible though... is it just a text file stored on the ACD? that the Perl is accessing?

 

[clearbluelou]

I'm not sure. Look at the source code behind the Activity Log, find the Perl Script and it should point you in the right direction.

---
Mike

 

[genki]

The AlertManager doesn't execute a script it gets the data through a native interface from the ACD.
The log messages are stored in formatted text files. The contents is shown through the web interface.

 

[databit]

Alert Manager doesn't have most of the goodies you will find in the activity logs. I always recommend looking through the activity logs as often as possible. It can help you find pre emptive stuff and programming issues you wouldn't normally care about but when stuff starts to pile up it causes issues.

Now to answer the main question. I was fired due to a background check issue at countrywide.....(They didn't like the fact that I made a wrong turn and got a ticket REALLY!!!) So I don't have access to an acd for looking at the sorce code for the activity logs like clearbluelou recommends. He is right because this is how I had developed and automated activity log checker that works like the little AIM/MSN notifications for each message (little anal for most people though).
If you just right click and view source on the side with your page selection form then go down to the /form section you should be able to see what it is accessing. Then it is as simple as using ? in the url to pull whatever page you want.
If someone wants to send me the source code on that page I'll see if I can remember all the params I used and post the updated code. From there it is simple text parsing.

 

[sahajesh]

It should be possible to use Patrol agent to parse the actual text files and send an alert if a specific string match is made. We are doing something similar with other Aspect products and seems to work well.

As to whether it's advisable to load Patrol onto an ACD, that's a different matter! Anyone have any experience with this?

Sahajesh