Activity Codes Softphone 2050

[Nick1971]

Hi all,

Could anyone give me directions to have activity codes like "gone for lunch", "bathroom", etc. configured? These codes are already within the CS1000 but I don´t know how to get them on the softphones and so far I haven´t had any luck with the documentation.

Thanks

 

[johnpoole]

look at set to set msg.. cls stsa

john poole
bellsouth business
columbia,sc

 

[gwebster]

Set-to-set messaging is not supported on IP Phones - only on M3900 phones.

 

[Nick1971]

Am I going the right way with the following:

At first I will have to go to LD23 - YES to NRAC to the corresponding ACD queues.

Afterwards assign to each Softphone a key/button with the function ACNT.

When I put the telephone in not-ready, the assigned button/key "flashes" the activity code defined.

Anyone knows if this is the way to do it?

Thanks.