ActiveX Viewer installation prompt repeats 1

[sajisher]

Hi,

Whille accessing a crystal enterprise report via URL from a client browser, the ActiveX viewer installation prompt pops up 4 times. After 'Yes' to the fouth time, the report displays. Anybody had this scenario...any hints/links?

First, I had installed the 'CE10' in 'C:'. The ActiveX prompt popped up only once. Later I uninstalled 'CE10' from 'C:' and installed in 'D:'. There was an error accessing the 'url report'. The error was 'Could not find C:\PF\CD\E10\win32_x86'.

Though it was installed in D:, it was searching in C:. So copied the win32_x86 folder under the respective folder in C:.

After this, the report displays but after 4 prompts of Activex installation prompt.

Anybody have any idea what to do to make the prompt pop only one time?

Thanks
yasin

 

[synapsevampire]

ACK! Sounds like you have a residual registry entry or 3

Might do a search for "C:\PF\CD\E10\win32_x86'" in the registry.

This may result in some more chasing around of registry keys as well.

-k

 

[sajisher]

Thank you synapsevampire. As you suggested, searched for 'the directory' in the registry. 'the directory' did show up but I don't catch up much from there.

yasin

 

[synapsevampire]

What does don't catch up much mean?

Delete any entries which are for C:

-k

 

[sajisher]

Thank you syanapsevampire for taking me to the registry. I modified the 'C:' to 'D:' and the error message 'WCA startup failure' did not show up and the CMC showed up, when I click 'CMC' from Adminlaunchpad.

As far as the 'ActiveX installation prompt repeating', installing the 'Crystal Service Pack 1' seems to be the cause. When I reinstalled, the prompt does not repeat. But when applied the Service Pack, prompt repeats. Now I reinstalled, and made sure that I didn't install the service pack. No prompt repetition.

I am giving you a star for eliminating one of the errors, I used to face sometimes.

yasin

 

[synapsevampire]

That does sound buggy, I have CE 9 here with the latest SP and no Active-X repeats.

Perhaps there's a hotfix, if not, try reporting it.

Someone may come along with CE 10 and the latest SP that can confirm this behavior.

-k