Activesync Issue

[robinrowe]

Hi Everyone, I hope I posted this in the right place. I wasn't quite sure if this was it or not...

I have users that are trying to run ActiveSync on their XP PCs. This is the error recorded each time I try to run ActiveSync in a non-admin profile:

Detection of product '{99052DB7-9592-4522-A558-5417BBAD48EE}', feature 'ActiveSync' failed during request for component '{AF38CF8F-2D3A-4F81-B679-EF829A63A6E7}'


It runs fine under my Administrator account, but fails to run under the users' profiles. I keep getting an error - Cannot find network location %HOMESHARE%. I have given users access to the ActiveSync folder, but it still won't run under the users' profiles.

I have given the users permissions to modify the ActiveSync folder. Still under the users' profiles ActiveSync does not auto start up as it does under admin and if you try to run from programs list it fails to start. If I go directly to the ActiveSync folder and double-click on WCESMgr.exe the program starts to run and crashes.

Any assistance would be greatly appreciated! I have Googled for answers but nothing has really helped or been applicable. The software is already installed on the PC so logging the install is obviously not going to help me (as noted in one of the articles that keeps popping up in the search.) I have searched Microsoft's site but found nothing of any value either.

Thank you.

 

[kjv1611]

What if you run the program "as administrator" under a limited user account? Does that clear up the problem? I'm wondering if there is some issue in that application that's trying to write to the program files folder, but is not able to, b/c is not an adimistrator, and therefore cannot write to the that folder.

Are you using the latest version of ActiveSync? If it's an older version, that could explain this issue, I'd imagine.

Then again, I've not used ActiveSync on a regular basis in several years either.

 

[robinrowe]

Hi and thanks for responding kjv1611!

I am posting this for the person that is troubleshooting this onsite for me. I asked your questions and these are the responses I got:

I have installed ActiveSync 4.5 on my system to see if it was just a local machine problem and have been able to duplicate the problem on my system. ActiveSync runs only under Admin and fails under regular user profile.

If I create a shortcut to the executable ("C:\Program Files\Microsoft ActiveSync\WCESMgr.exe") I can go to the ActiveSync shortcut and right-click Run-As local administrator and the program with startup correctly, displays on both the device and PC that it is connected. I am able to click on Explore within the ActiveSync and open a window, but it is blank. I found that if I refresh the window the folders will appear.

However, if I go to My Computer and try to access Mobile Device to see my folders, another session will attempt to start even though Microsoft ActiveSync is already running on the desktop and as before the first session will close (crash) and connection will be lost. I am assuming going that route tries to open an ActiveSync session under the user's profile and crashes.

I have given users modify permissions on the ActiveSync folder and it makes no difference.

We are using version 4.5 of ActiveSync which is the current version.

Any ideas? I am out of them at this point. We thought maybe when they installed it that they only installed it for one person (that they were given that option) but apparently that isn't a choice. We are having them check the McAfee HIPS and Antivirus logs because I have a sneaking suspicion that's the only other thing it could be...