Active ICA Sessions Drop Randomly

[JohnPtrs]

Has anyone experienced users in an active ICA session having their session booted and the ICA client closes out at random??

Server= PS4
Client= Web-client 9.230

Thanks,
John

 

[jfp23]

I've seen it happen before but the problem has never been a citrix problem it has always been firewall, or workstation related issues.

 

[JohnPtrs]

Ok, I'll check that out...

 

[HSESupport]

I'd take a look-see @ the Citrix.com forum's, there are a multitude of threads related to just this issue (especially if you are on Win2K3).....

We recently moved from Win2K/MFXPa, up to Win2K3/PS4.....this hit us like a ton of bricks! You'll find dozen's upon dozen's of various "possibilities" within Citrix's tech-notes & forum-threads, everything from RAID controller configuration (CTX103277) to hard disk write caching (CTX109658).....just two among dozen's as I said

Sometimes reality is stranger than fiction.....this is what almost removed the issue 100% for" me (& I was seeing dozen's f dropped sessions every moment!), "Smart Card Redirection" which is enabled as default in SP1 for Win2K3 (CTX107232)...disabled it, and bingo! An interesting quote from the technote: "It is not known how this feature impairs the ICA connection"!!!

Good luck, this issue is caused by many - many possible route causes. I was lucky in my case, there are a multitude other possible causes such as stated above (firewall's/workstation localised issues) including the obvious one.....latency on the link, check out SMCConsole or even the metrics within perfomance monitor to monitor this.....

Happy hunting

Rgds,
PeterM.


Rgds,
Peter Mannion.

 

[andymac3000]

We were getting users being disconnected randomly until I implemented the following

http://support.citrix.com/kb/entry!...=118&externalID=CTX708444&fromSearchPage=true

Also part 14 of the following

http://www.citrix4ge.de/ctxsffaq/index.htm