Activate EC500 remotely 1

[jdrive]

When our users are in the office they can turn ec500 on by pressing a button on their 6408 phone. Is there a way the user can remotely turn this on?

 

[mojoputter]

http://support.avaya.com/elmodocs2/comm_mgr/r3/pdfs/210100700_8_1.pdf

Try this document, go to chapter 4, you'll need to setup a feature access code. You'll also have to setup a remote access number.

 

[cleindians]

Thank you, that’s working now but I do have another question. When I have ec500 enabled and I call from my cell phone to a phone on the pbx it shows me cell phone # on the cid. Shouldn’t it be showing my extension # instead?

Thanks

 

[mojoputter]

I should clarify the remote access part, you'll want to
"change telecommuting-access" and add the number to activate the EC500 feature. If you take a look at this document, go to chapter 3 - station administration and then look at "mapping a host phone with extension to cellular"
this should be what your looking for.

http://support.avaya.com/elmodocs2/comm_mgr/r3/pdfs/100500_9.pdf

 

[sixty4]

When I have ec500 enabled and I call from my cell phone to a phone on the pbx it shows me cell phone # on the cid. Shouldn’t it be showing my extension # instead?

I would also like to know the answer to this. I am almost positive I have seen it come through as the extension # when my previous manager would call me from his cell through his pbx. He said all he did was dial into his switch and then dial my extension.

 

[sixty4]

I figured it out. in the off-pbx-telephone station form, I had a "1" in front of my area code in the "Phone Number" section. I deleted the "1" and moved it over to the "Dial Prefix" section. Tested good. Now my ext. is coming up instead of my cell #.

 

[jdrive]

Mojo, in the pdf it asks to “add off-pbx-telephone station-mapping” I don’t appear to have a off-pbx-telephone command. I’m using a G3xV11/s8700. Is this not available in my version?

 

[phonebiz]

I believe you need v12 or later.

 

[manfmmd]

If you have V12 or later you can also use the "change off-pbx feature-name-extensions" for some GOOD stuff:

Active Appearance Select:
Idle Appearance Select:
Automatic Call Back:
Last Number Dialed:
Automatic Call-Back Cancel:
Malicious Call Trace:
Call Forward All:
Malicious Call Trace Cancel:
Call Forward Busy/No Answer:
Off-Pbx Call Enable:
Call Forward Cancel:
Off-Pbx Call Disable:
Call Park:
Priority Call:
Call Park Answer Back:
Send All Calls:
Call Pick-Up:
Send All Calls Cancel:
Conference on Answer:
Transfer On Hang-Up:
Calling Number Block:
Transfer to Voice Mail:
Calling Number Unblock:
Whisper Page Activation:
Directed Call Pick-Up:
Drop Last Added Party:
Exclusion (Toggle On/Off):
Extended Group Call Pickup:
Held Appearance Select: