ACT - intermittent problem viewing attachments

[852761]

a number of users in our offices are experiencing intermittent issues viewing word 2000/2003 attachments on records in ACT - this is occuring on client machines as well as on the server and terminal server versions.... any ideas what could be causing this.

 

[GLComputing]

What version of ACT! - full build from Help | About?
Are they in Notes, History, Document tab?
Does ACT! show the correct icon in tab?
How are you trying to view them?

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[852761]

tried fresh installation on client machine - hasnt helped.

using version 10.0 2008 (act premium)

attachments on 'history' tab

correct icon shows

trying to open by double clicking icon - works interrmitently.

 

[GLComputing]

10.0.???

Are you running 10.02 or 10.03? If not, you should try to update.

Also, what happens when it doesn't work?

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[852761]

version 10.01

 

[852761]

nothing happens - just doesnt open attach document.....

 

[GLComputing]

Two things:

See if you can update to 10.03 from the act.com downloads page - you need to update ALL users.

See if anything is running in Task Manager when it doesn't open

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[852761]

will do , thanks for your help - will let you know how it goes.