ACT 9 Problem with Mail Merge Template

[Breeze81]

I was trying to set up a template in ACT for a mail merge. I can see that my letter is saved under the Write, Edit Template tab, but when I click on the Write, Mail Merge tab - its not there. So I am unable to print.
I was wondering if you had ran into this problem or knew what to do...I'm puzzled

 

[BluebirdCRM]

Check the exact location of your template when you edit/save it (follow the full 'path' to the folder) and when navigating the mail merge wizard, ensure you browse to the same folder (if you have multiple databases on your PC, the mailmerge wizard is probably looking in the wrong folder)

Will

Will Ingleby
BluebirdCRM - Sage ACT! Partner & Product Specialist
United Kingdom
web:

http://www.BluebirdSAM.com