Act! 9 2007 - Problems with address fields

[DirectMarketingMan]

Hi

I've just had a pack returned (one that i mail merged from Act! 9 into a word 2003 template).

This is the address block from the template:
<Contact>
<Company>
<Address 1>
<Address 2>
<Address 3>
<City>
<County>
<Postcode>

When I merge the document it put my address 2 and my city in the letter. When i inserted the merge fields into the document the "contact" field type was selected.

Also I did another template yesterday again the "contact" field type was seleceted but this time i got the following fields:
<Contact>
<Company>
<Business Line 1>
<Business Line 2>
<Address 3>
<Business City>
<Business State>
<Business Postal Code>

Can anyone explain the difference should the letter that went wonky when merged have the "business" fields as above?

Thanks

Paul

 

[GLComputing]

Did you create both templates?
Were they both created with the same database?
What are the field names in the database <Address 1> or <Business Line 1>
What happened when you tried to merge them (did one work)?
If you're running 9.01, can you install Hotfix1 as well?

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[DirectMarketingMan]

Hi Mike

Yeah I created both templates and yes they were created with the same database. It was originally an Act 6 database that has recently been imported into Act 9. The field names in the database say Address1 and NOT Business Line 1.

Must amit the Business Line 1 did work so not sure what is happening.

Where do i get Hotfix1?

Thanks

Paul

 

[GLComputing]

So, did both work when merged?
Was one created a while ago and one recently?

Anyway, you should get the Hotfix -

http://itdomino.act.com/act.nsf/docid/20517

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[DirectMarketingMan]

Hi Mike

Thanks for that - just tried to run the hotfix and it would not let me says it is for version 9.1. My version is 9.0.0.175 English (United Kingdom). When i clicked the Act update it says i laready have the latest version.

Any thoughts?

Thanks

Paul

 

[GLComputing]

Try

http://itdomino.act.com/act.nsf/docid/19811

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[GLComputing]

Here's a more direct link to the download... depending on your country -

http://www.act.com/support/updates/index.cfm?#Latest Updates

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au