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ACT 2007 9.0 Installation Problems

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s97ai

s97ai

ISP
Dec 28, 2006
8
0
0
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Hi Guys,

Just wondering if you guys have come across a error message while installing Act 9.0. After installation it gives me error message 'Database connection cannot be opened' I tried everything installed as an administrator, turned off all the firewalls and antivirus reinstalled it but still same message, on some machines its working fine. ANy suggestions
 
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Haven't seen that error, maybe try one of these:


If they don't help:
Can you confirm the exact error?
Does any other error message appear?
Is there anything in the Windows log?
Can it open a local database?

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust
 
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Thats whats showing in Event log. Also during installation it gives something like cant update 13001 error
An error occurred creating the configuration section handler for QueueProviders: Could not load file or assembly 'Act.Outlook.Service.AppCommon, Version=1.0.0.0, Culture=neutral, PublicKeyToken=ebf6b2ff4d0a08aa' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040) (C:\Program Files\ACT\Act for Windows\Act.Outlook.Service.exe.config line 4)
 
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The error message is 'Failed to open database connection'.
 
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YOu are right for some reason though it does install sql components but not sql server2005. Now I have called sage support as well and guess what they still cant sort it out!!
 
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No Mike, for some reason it just keeps on giving same error. I even manually uninstalled everything now I bought the ACT support package as well but still no solution I did tell them that I want to speak to someone senior because I think there is a deffect in a programme itself.
 
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More likely it's something on your system conflicting with the progeam. If there was a defect in the program, every one would have the problem.

I would not have uninstalled it... although, if you did, make sure SQL Server and .Net were also uninstalled before reinstalling.

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust
 
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Well the problem is sorted, and the solution well new bulid from ACT, so my verdict on ACT ver 9.0.0.175 is its crap.
 
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