Hello-
I have a customer that uses remote call forwarding succesfully about 75% of the time. The other 25% of the time it is not working - when receptionist transfers the call to forwarded extension, she is rejected (can't be more specific - yet), and she has to take the call back. Unfortunately this customer thinks that when this happens they need to reset the partner system. This of course clears up the "problem" but isn't a realistic solution.
I think that the 25% failure rate is due to the fact that they are trying to forward to this extension in too rapid of a succession - they forward a call and then forward another call a few minutes later, while the RCF feature used in the first call is still tying up the extension.
I recommended to NOT reset the Partner when this happens.
Is this assumption correct - they must wait until the "first" RCF call is completed before they can transfer another call to the forwarded extension.
Any ideas/experience please post.
I have a customer that uses remote call forwarding succesfully about 75% of the time. The other 25% of the time it is not working - when receptionist transfers the call to forwarded extension, she is rejected (can't be more specific - yet), and she has to take the call back. Unfortunately this customer thinks that when this happens they need to reset the partner system. This of course clears up the "problem" but isn't a realistic solution.
I think that the 25% failure rate is due to the fact that they are trying to forward to this extension in too rapid of a succession - they forward a call and then forward another call a few minutes later, while the RCF feature used in the first call is still tying up the extension.
I recommended to NOT reset the Partner when this happens.
Is this assumption correct - they must wait until the "first" RCF call is completed before they can transfer another call to the forwarded extension.
Any ideas/experience please post.