ACS R8 AA not answering

[haqr1ab]

Everything has been working well until this past week.

The outgoing message on the auto attendant suddenly reset to the default message. We were able to re-record the outgoing message. None of the mailboxes seemed to have changed.

The problem now is that the auto attendant does not answer.
After trying many settings, etc. here is where we are:

5 Slot carrier
Slot 1: 308ec
Slot 2: 308ec
Slot 3: ACS Partner
Slot 4: Partner Messaging
Card Slot 1: 6 port card
Slot 5: empty

Hunt Group 7: Only ext. 78 & 79
Hunt Group 1: ext. 20, 21

Currently all lines are going to Hunt Group 1 because AA was not answering and we were losing calls.

When Intercom 78, 79, or 777 all ring busy.

Have other questions but that is for another thread. Looking for guidance from the Avaya gurus.

 

[haqr1ab]

Couple other items I forgot to mention,

Unit has been power cycled couple of times. Power light blinks for a minute or so during power up and then stays green.

 

[Telecomboy]

35, 36, 37, 38, 39, and 40 should be your voicemail ports with a Partner Messaging 6 port. NOT 78 and 79.

 

[Telecomboy]

If you lost other programming, you may want to try a restore with #125.

 

[haqr1ab]

I have already done a restore.

I was wondering about the voice mail ports. It actually had both the 30s and 78, 79 assigned. I will change that.

It looks like that took care of it -- for now. I think the restore had an old configuration because they had changed cards from 306 to 308 and the saved setting may have been before the change.

Still concerns me that the greeting had changed though.
Thanks. I do have other questions which I will post in another thread.

 

[Dexman]

Ports 78 & 79 are used with the Partner Voice Messaging. I'd going to guess that the system had one at some point.

I "FEATURE 00"

http://mysite.verizon.net/vze7n25t/

 

[haqr1ab]

After working fine for a day, the Auto Attendant now does not pickup. When you dial 777 it rings busy.

I am not on site to see if any other settings have changed. Will probably try a system restore. Are there any settings I should look for?

Any thoughts on what would be causing this - possibly a unit going bad?

 

[Dexman]

Verify that the correct ports are still in Hunt Group #7. Call each extension to see what happens. Check to make sure that the license PCMCIA and voicemail module are properly seated. Check for visual alarms on the voicemail. If all else fails...replace the voicemail.

I "FEATURE 00"

http://mysite.verizon.net/vze7n25t/

 

[haqr1ab]

By replacing the voicemail this is the module unit, correct? Would I need to change the PCMCIA card as well?

 

[Dexman]

While it's possible to have a bad PCMCIA card... I'm thinking that the hard drive has failed. So you would keep the PCMCIA card.

I "FEATURE 00"

http://mysite.verizon.net/vze7n25t/

 

[haqr1ab]

I checked to make sure that correct ports are in Hunt Group 7 and they are (35,36,37,38,39,40). Called 777 - busy signal. Called each port ext. (35-40) they would ring but no answer.
Did a system reset programming saved #728 - no change.
Powered down unit, removed and reseated module, removed and reseated PCMCIA card, powered on. Power light flickers and finally stays solid green.
All is working again as normal.
777, and 35-40 all answer with welcome to Avaya Partner Messaging.

Will see how long this lasts. If it goes down again any last suggestions before buying new (relatively speaking) module?

Thanks everyone for all your help. One of the best forums I have ever visited.

 

[budbyrd]

I have found heat to be the biggest problem on those. Backing it up to you PC would be a good idea if you have the app, or at least to the PCMCIA to save some time if it does die.

Think twice, speak once~~!!~~