ACS R8.0 and small voice mail card

[tkoon]

I have a strange proplem with an ACS R8.0 and a small PCMCIA R3 voice mail card. When I use a small vm card the voice mail is so noisy it can not be used in either slot one or two. If I replace it with a large card it works fine. I replaced the small VM card with another new card and the same result. If I use a R7 ACS both small VM cards work O.K.
I tried downgrading the R8 to a R7 with no luck, still noisy. If the ACS R8 is not in a 5 slot carrier it is much worse. I tried another new R8 with the same results. Either I have 2 bad new ACS R8's and 2 bad new PCMCIA R3's or there is an issue I have not heard about. Thanks for any input.

 

[memphisribs]

Had the same issue, poor quality control.
Good luck

45 years in the business and counting.

 

[tkoon]

How did you resolve the issue? My thought is to only sell large PCMCIA cards with the R8.

 

[Dexman]

It seems that the problem is a bad batch of small PCMCIA cards. The Partner Voice Messaging will be discontinued next month so after the supply in the pipeline runs dry, the only options will be the secondary market or the Avaya Partner Messaging (until November 8th when production of the entire Partner ACS platform comes to an end).

If it ain't broke, I haven't fixed it yet.

 

[tkoon]

I appreciate the information dexman, the part that really is odd is when I put the small PC voice mails into a R7 or R6 they work fine. Stranger things happen and after 43 years of doing this you learn to never say that can't happen.

 

[sysconsultant]

We have had the same problem with the R8 and the voice mail card several times. Replacing all the equipment doesn't fix the problem. Both the processor and the voice mail card work fine independent of each other. Sadly, there is no support for this from Avaya.