ACS R7 Processor Issue

[Avayatech713]

Here's a good one!

Avaya just sent us a R7 replacement - so we assume it passed their test procedures.

When powered up it shows (10)CO lines - probably came from a switch with that config.

We factory defaulted it - now shows (5) CO lines. When we power it down/up it shows (10) CO lines again.

SO - we factory default it and it shows (5) CO Lines again and then we save the trans to the internal memory - thinking that might overwrite any previous programming the R7 is seeing at startup that causes the (10) CO line config to come back.

No luck! Still (10) CO Lines. So it is booting up reading some other memory chip with programming??

Anyone else have this problem? We also had another one that Avaya sent us as a replacement that showed (2) CO lines and we used the same process and it didn't fix it.

Maybe I'll call Avaya and see what they have found as a solution.

Thanks!

 

[TouchToneTommy]

Depends on which voice mail you are using. R6's and VSR5 have the same situation if the VS is earlier than 5.0.21