ACS R4.9 - Setting up from scratch - Please Advise

[Gibsonic]

Ok, I mostly work on Definity's, but one of our remote sites shut down that had a Partner ACS R4.9 with Partner ACS Messaging 1.0. I pulled the system last fall and it has sat in a box for a few months. Yesterday I took it out and decided to start learning it since we may be putting it back out at a remote site.

Being the piddler that I am, I notice the AAA batteries in the processor. Like a dummy, I pulled them thinking they needed to be replaced without considering it would reset the unit, which was unplugged.

So it hit me when the time on the display read 12:00am that I had screwed up.

I have the ACS PC Administration software installed as well as the Partner Messaging software installed on my laptop. I had my hyperterminal setup to dial into the system and do the **3 command to get me access to change the IP of the Messaging. I have connected 4 POTS lines to the system and they are arranged on lines 1-4. When i call in on one of those lines I just get a message "your call is being transferred" and it seems to do this in a loop. So the **3 command isn't working. I have plugged in a crossover cable to the LAN port on the messaging and it still has its same IP from when it was in the field. I can connect to it with the software and get to the web interface. Everything seems to be ok with it other than I am having some problems listening and importing announcments. I seem to have lost the announcment fot the day attendant and the night attendant greeting won't let me listen to it. It says there was an error or something... I mainly just want to get the IP setup so I an have it on the regular network and will worry about learning all the console commands later.

I can see with the PC Admin software all of the options to setup new statinos etc. The problem is I don't know the first thing about the standard way to setup a Partner system. I've got the 34D phone plugged in x10 and another 18D plugged in x11.

Is there a defined step by step process for what to do to setup a Partner system such as this?

Any help would be appreciated...

 

[Gibsonic]

I should also mention that I have read the different threads about connecting to the RS232 port, but I don't seem to have the right kind of cable/connector ATM. I would love to just serial in and be done with it.

All I have is a cisco terminal cable

 

[1043]

What cards do you have (in order) and what carrier do you have.How many port license for voice mail do you have? You can program everything from ext 10 or 11 as long as they have displays.I can give you the basics if you want.

 

[Gibsonic]

from left to right...

206E Module 4.1
206 Module 4.1
ACS Processor 4.9
206E Module 3.1
ACS Messaging R1

I don't know about the licensing. We had about 16 users when this system was in use.

 

[Gibsonic]

I realize some of what I am asking is very basic, but if you don't know, you don't know... If you guys don't want to type it all, do you have any helpful links?

 

[1043]

The voicemail will not work without it. Look for the pcmcia card with the words partner messaging.
From ext 10
1)feature 00
2)left intercom twice
3)#505, group 7, ext 36,37 = 1assigned,
(that is if you have a 2port license.4port would be extentions 36,37,38,39.)
4)The license would have to be in the left port of the voice mail.
After you do this dial each extension in group 7 and voice mail should pick up, the dial intercom 777 5 seperate times to check the group. Do this and let me know

 

[Gibsonic]

I have a 2-port card. Sorry never thought the license/port info would be on the card.

So I tried your instructions and I get to wher it ask for the extension and when I put in 36 it comes back saying "2 not assigned"

i searched the forums, but can't find an answer, what does this mean? I also read in another thread that I have to define the CO trunks as well?

 

[telprog]

#505, 7, 36, 1 that will assign it, then pressNext item for 37 and press 1 agian. then feature 00 to end

 

[telprog]

are you using a 18button display or 34 button, let me know along with your e-mail and I'll shoot you the program overlay so you can program it easier.

 

[Gibsonic]

34D - cgibson@muellerindustries.com

Thanks a lot guys.

 

[telprog]

You got mail my friend

 

[Gibsonic]

I received the overlays. Thank you very much.

I have x36 and x37 setup on hunt group 7.

However, my auto attendant is still not pickcing up. Does the AA have to have a gretting recorded in order to answer? Currently, the phone just rings and rings, but at least it doesn't do that annoying "your call is being transferred" loop.

I am able to connect to the partner mail via IP. As mentioned above, I am having a problem importing a greeting wav and opening the existing greeting for the night AA.

What are the commands to record an AA greeting from x10 set? I have a feeling that is what is keeping me held up at the moment. Once I can get the AA to answer, i will be able to dialin to the messaging and change my IP which is my most immediate goal.

Thanks for the feedback...

 

[telprog]

Did you go into #206 group 7 and assign your lines to the VMS?

 

[itpphoneguy]

Hi Gibsonic,
Since the unit is an ACS you could do a restore from the backup / restore card. #125 You have two files with dates. The automatic backup, which may be corrupt with your changes, or the manual backup. Look at the dates, if the automatic has a date before you reconnected the unit, the programming can be used.
The programming is stored on static ram in the card and does not require a battery to keep the memory.
-Chris

 

[Mongo5150]

The voice mail programming will be saved on the voice mails hard drive. So all you will have to do is interface the KSU with the voicemail. If you did the #505, you should be able to dial "INT 777" and get voice mail. That would mean that the vopice mail is interfaced. Do # 206 and make them all (1) assigned for each line. Besides assigning vms cover to the exts with VM, that would be it for the voicemail.

MFurrer@charter.net

 

[itpphoneguy]

Hi Mongo,
Gibsonic pulled the mem backup batteries out of the ACS.