ACS Fax programming

[phdude]

I have a client with an ACS and I would like to know the procedure for programming a fax machine port. I set #601 or # 602 (can't remember) but it answered all incoming calls(both lines). What should I do to complete a working fax port.

I know there must be a simple step I'm overlooking.

As always thanks to all for your help!

 

[jlshelton]

You need to decide if you want the fax to answer any of your incoming lines or not. If you have a dedicated line for faxes, then assign that line to the fax station, and no others. Remove that line from regular telephones, since you won't want regular phones to disrupt a fax call.

Perhaps you only get occasional faxes on any line in the system. Users answer the call, notice it's a fax call, and then transfer to the fax. In that case, don't assign any lines to the fax station. Give users a Fax Management button (just an auto-dial for that intercom station.) You correctly used #601 to designate that station as a fax.

 

[phdude]

I want them to share with phone system on line 2.

Does it have fax detection that will send a fax call straight to fax machine and ring a voice call phone call thru to other exts?

Thanks

 

[jlshelton]

I forgot to mention fax detection is possible with the three different voice mail options (Partner Voice Messaging, Partner Mail VS, and Parter Mail) if you have ACS Rel 3 or better.

You can also use the ASA/DXD card to answer calls and detect a fax.

 

[phdude]

They do have a remote access card and voice mail but niether are installed just yet. So I guess you are saying that these need to be installed before programming ext 16 for fax. Do I need to do anything special with ringing?

thanks