Acrobat Pro 6.0 will not open...

[SeethaSharma]

Hi,

I have several users using Acrobat 6.0 Pro. One of them has recently started facing a problem -- Acrobat will not open for him. When he double clicks on the Acrobat icon (or gets it from Start/programs) we can only see the initial Acrobat screen and then it freezes. When I hit ctrl+alt+del and look in Task Manager to close the program, there is no entry in Task Manager -- probably because at that point nothing has been started actually. When I try to shut down the computer, I get an "End Program" message with the open program being shown as "Font Capture".

I have tried the following with no success:

1. Repair Acrobat installation
2. Uninstall/reinstall
3. Removing all True Type Fonts (except those loaded by Windows 2000)

I have tried uninstall/reinstall using the user's account as well as mine.

One strange thing is that on the same computer, I can log in using my domain account and I am able to open Acrobat and open files in it. However, if the regular user of that computer logs in using his domain account, he has the problem. I have compared our profiles and both are in as Administrators on the local computer.

Any help will be greatly appreciated.

 

[gavm99]

I have seen a similar problem with the Reader when an upgrade has occurred.

I would try uninstalling again but when you have done this remove any registry key referring to adobe.

When you have removed them all I want then restart.

Upon restarting I would then reinstall.

Does this solve your problem?

Regarding the domain issue I would leaving the domain and joining back to it as this will refresh all the user credentials and access rights.

 

[SeethaSharma]

Hi gavm99,

I will try this out -- unfortunately, the user is on travel with the laptop for this week. I also found something else on the Adobe website which you (and others) might find useful. They ask to clean up the tmp folder (Start/Run/%tmp%) and that is supposed to fix this problem with the Reader and Professional. I haven't been able to try that either due to the travel issue. When I get to try the solutions, I will post again to let everyone know what works.

Thanks again.

Seetha