Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

ACR 15.1 recording outgoing call only

Status
Not open for further replies.
megaa

megaa

Technical User
Nov 1, 2006
59
HU
Is it possible to record the outgoing calls only with the ACR 15.1 (agent or VDN)? Inbound recording not required
CM 6.3
AES 6.3
ACR 15.1

thank you in advance


 
Sort by date Sort by votes
Hi!

This is also relevant for us as well. Any suggestions?

Thanks!
 
Upvote 0 Downvote
I dont know of a way to do that. May be if you have outbound trunks in one Tenant and in bound on another, you could block the ACR from having access to the inbound Tenant.
or have the Agent only log in the the record skill when they make outbound calls.
But why not just record both?
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

bhargav2001
  • Locked
  • Question
DMCC and Tsapi Call Recording Avaya CM
Replies
11
Views
807
kyle555
kyle555
rtsoi
  • Locked
  • Question
Remote Workers Can't Make Outgoing Calls
Replies
1
Views
183
avayaguy23
avayaguy23
wpetilli
  • Locked
  • Question
Call Recording via SBC
Replies
3
Views
158
kyle555
kyle555
N
  • Question
Outbound call status
Replies
0
Views
149
noureddine007
N
Z
  • Locked
  • Question
Abandon call query
Replies
2
Views
365
zameerjafri
Z

Part and Inventory Search

Sponsor

Back
Top