Acquired Logout

[JonathanK]

Hello,

My music on hold is not working and I noticed in symposium that all voice ports are "Acquired Logout". I already tried to reset the media card and it did not changed anything.

Please let me know if you need more information and thanks for your help.

 

[effort1584]

De-acquire Access ports (voice ports) on CS1K. May need to restart CallPilot after doing that.

 

[KillianK]

restart VSM also can help, if there is still a problem, you may have to shutdown contact center and call pilot, start up contact center, then call pilot but giving contact center more time to start up

 

[JonathanK]

Thank you all, I had to restart Symposium.