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Acquired Logout

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JonathanK

JonathanK

Technical User
Jan 24, 2014
4
CA
Hello,

My music on hold is not working and I noticed in symposium that all voice ports are "Acquired Logout". I already tried to reset the media card and it did not changed anything.

Please let me know if you need more information and thanks for your help.
 
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De-acquire Access ports (voice ports) on CS1K. May need to restart CallPilot after doing that.
 
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restart VSM also can help, if there is still a problem, you may have to shutdown contact center and call pilot, start up contact center, then call pilot but giving contact center more time to start up
 
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