Acquire Log in Lineside T1 port.

[Imstillhere]

I have a lineside t1 port (IVR) that stats as logged in and idle
but it's not acquired like the others when I print the TN,
so I wanted to log it out and back in,
problem is I don’t get dial tone when I connect a butt set to the port…
I thought I could log it in and out using a spree code or agent ID since these are analog ??
I know the IVR has a script to do this, but can’t it be done through the pbx as well?

 

[KCFLHRC]

Where are you connecting a Buttset to a line side T-1 at????

 

[Imstillhere]

Its cabled out and terminated on a bix block....Im guessing by the ??? marks that im not supposed to even be able to connect to it.

 

[KCFLHRC]

You are correct. You cant connect to it without a T-Berd or other test gear.

 

[trvlr1]

Try to disable and re-enable the port, that will typically log it off and back on.

 

[DFKSydney]

I have LSE1s connected to IVR.

Typically the application (IVR) will run a script on power up (or manually forced) to log the individual ends in.

 

[Johnthephoneguy]

If its not acquired you need to start there. logging out and logging in will not acquire it.

JohnThePhoneGuy

"If I can't fix it, it's not broke!