ACQ AS question

[OpethBWP]

So I have 7 phones out of 60 that are failing on a Symposium + Verint setup.. They show as failed on the Verint side which typically indicates something not programmed like AST on the phones.

I have checked all the important parts oft he phone for this and nothing was missed.

The big difference i see between a working and non-working is ..

NOT WORKING
ACQ AS: TN

WORKING
ACQ AS: TN, AST-DN, AST-POSID

pretty clear what those are ..but what typically causes something to not accquire on the DN/POS?

 

[bigindian65]

if it is TDM, the cabling alot of times, if it is NCR, the pci cards will show a loss of signal on the TDM server. You have AST set , is IAPG 1?

Mato' Was'aka

 

[OpethBWP]

Here is a TNB for one of the bad phones

DES  125U
TN   016 0 00 13
TYPE 2008
CDEN 8D
CUST 0
FDN  2121
TGAR 0
LDN  NO
NCOS 5
SGRP 0
RNPG 1
SCI  0
SSU
LNRS 16
XLST
CLS  CTD FBD WTA LPR PUA MTD FNA HTA TDD HFD
     MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
     POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
     CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
     ICDD CDMD LLCN MCTD CLBD AUTU
     GPUA DPUD DNDA CFXD ARHA CNTD CLTD ASCD
     CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
     AHA DDGA NAMA
     DRDD EXR0
     USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO  0
HUNT 2121
LHK  2
LPK  0
PLEV 02
SPID NONE
AST  00 01
IAPG 1
AACS YES
ACQ  AS: TN
ASID 16
SFNB  2  5  6  9  10  11  12  13  15  16  17  18  19
SFRB  1  2  15
USFB  1  3  4  5  6  7  9  10  12  13  14  15
CALB  1  3  4  5  6  8  9  10  11  12
FCTB  1
ITNA NO
DGRP
PRI  01
MLWU_LANG 0
DNDR 0
KEY  00 ACD 2015 0  3415
         AGN
     01 SCR 5019 0     MARP
     02 SCR 6019 0     MARP
     03 MSB
     04 NRD
     05 TRN
     06 AO6
     07
DATE  5 MAR 2010

 

[bigindian65]

looks alright, have you taken it out of verint and then put it back again?

Mato' Was'aka

 

[OpethBWP]

I believe I have but im going to do it again..

Don't have my NTPs loaded on this machine but I forget what the next lines indicate though i know its related to Symp.

SFNB  2  5  6  9  10  11  12  13  15  16  17  18  19
SFRB  1  2  15
USFB  1  3  4  5  6  7  9  10  12  13  14  15
CALB  1  3  4  5  6  8  9  10  11  12
FCTB  1

 

[bigindian65]

yes, sym related bitmaps etc

Mato' Was'aka

 

[OpethBWP]

Figured it out..

Had the DN and Position ID values reversed in the Verint Device Mapping.