ACM Call Appearances do not display names

[avayacmipo]

Hello Avaya Gurus ~

On an G700/S8300 CM 5.2 the stations used to display names in the Call Appearances (at idle). Somehow through admin changes I have inadvertantly turned off this feature. Names still show as CLI on calls (ie Ext to Ext).

Checked logs of my changes and I cant find what I turned off.
Now all handsets (9620 & 4610) show 4-digit ext number not name.


Any ideas how to turn it back on? Many Thanks.

 

[montyzummer]

check cha sys par fea

APSS (SME)
ACSS (SME)

 

[avayacmipo]

which parameter?

 

[montyzummer]

Sorry fella im off today dont have a kit in front of me , but it should be something that stands out look through each page carefully easy to miss , try aroung pg 10 where the onhook dialling for H323 handsets are , failing that have you changed something in your cor settings, sorry if im being vague but im doing all this from memory.

APSS (SME)
ACSS (SME)

 

[AvayaTier3]

station form page 1 bottom

Customizable Labels? y

This allows labels to be programmed for buttons from each voice terminal.

To see labels programmed for a station xxxx

Command: display button-labels xxxx

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[avayacmipo]

Hi Monty
I suspected it was in System-Parameter Features too.
(could it be Page 9)
>>DISPLAY TEXT
Identity When Bridging: principal
User Guidance Display? n
Extension only label for Team button on 96xx H.323 terminals? n

Got to be a system wide feature for all users to suddenly have the feature dissapear.