ACDN works 4 digit, not 7 digit

[km9v]

I have an ACDN set up for a little Call Pilot menu. I can get to the menu if I dial the4 digits but not when I dial from outside.
CS1000 v 5, Call Pilot 5.00.41
>ld 23
REQ prt
TYPE acd
CUST 0
ACDN 5999

TYPE ACD
CUST 0
ACDN 5999
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 5454 (call pilot DN)
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE



My 59nn block is all VOIP pointed to the main office. So, I don't think there should be a routing issue.

Please help, stumped.

 

[Pir8Radio]

what do you get when you call the outside number?

 

[km9v]

I get a continuous ring.

 

[trvlr1]

If you out the ACD and assign the number to a test phone, does it ring when calling the DID number? This is a first step to confirm the number is actually getting in to the PBX. If it does not, and the inbound circuit is a PRI, you can turn on D channel monitoring for the inbound circuit and see if you see the call come in to the PBX. From this you will be also able to see what actual digits are being sent in by the telco, make sure they match up with what you have.
If all this checks out, you can take a look at the IDC tables to see if the number is being converted to other digits and hence not ringing the number you think it should.