ACDN Question

[Kumanj]

I have created an ACDN forwarding to a users cellular phone.

TYPE ACD
CUST 0
ACDN 8602
MWC YES
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 92962336
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
NRAC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO

Phone config is as follows:

DES V9
TN 024 0 00 04
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 3300
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 5
SCI 0
SSU
LNRS 16
XLST 0
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 3300
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 3711 0 MARP
CPND
NAME Steve Mitchell
XPLN 22
DISPLAY_FMT FIRST,LAST
01 SCR 4711 0
CPND
NAME Steve Mitchell
XPLN 22
DISPLAY_FMT FIRST,LAST
02 DIG 2 01 R
03 TRN
04 AO6
05 RNP
06 CFW 4 8602
07
08 ADL 4 2810
09 SCC 1011
10 RDL 16
11 ADL 16
12 DSP
13 PRK
14 MWK 3300
15
DATE 13 MAR 2003

When I press the forward button, enter 8602, press the forward button again to set it. When I test call using in house 4 digit dialing it rolls offnet to his cell phone. WORKS FINE.

When I call in from the outside it rolls to the receptionist. What am I missing here?

Thanks,

 

[EddieDuece]

CFXA in the CLS.

 

[jamie2]

CFF in the OPT field in your CDB in LD 15 should fix your problem.

Print it out and if is probably set at CFO currently.

 

[acewarlock]

EddieDuce way should work unless NCOS is to low on incoming trunk, Than you would need to add the way jamie2 said.

Phone
CLS CFXA

CDB
OPT CFF

 

[Kumanj]

Changed the CFXD to CFXA in CLS and still the same result.

I don't understand why it works when we dial his extension via 4 digit dialing but dioesn't when we call from outside.

 

[jamie2]

Did you change your Opt prompt to say CFF in the CDB?

 

[acewarlock]

Trunks may have a lower NCOS as I stated above and you need to change the CDB OPT to CFF

 

[johnpoole]

either way, your taking a step to many.. out the acd, leave cfxa in cls, chg the key to cfw 8, verify that the cdb is cff.. that gives the forwarding station ncos control to the forwarding station.. with the maxp 1 acd, even cff can cause a problem because an acd does not have a ncos..

john poole
bellsouth business
columbia,sc

 

[Kumanj]

Where do I verify the CDB is CFF?
Can you give me instructions to verify this?

 

[EddieDuece]

>ld 21
PT1000

REQ: prt
TYPE: cdb
CUST 0

TYPE CDB
CUST 00
AML_DATA
OPT DNX
VSID
GP02
GP03
GP04
GP05
GP06
GP07
GP08
GP09
GP10
GP11
GP12
GP13
GP14
GP15
ANI_DATA
ANAT 754
ANLD 3800
ATT_DATA
OPT AHA BIND BIXA BLA
DNX IC1 ITG IDP XLF XBL
FKA MWUD LOD
REA SYA ATDA
ATDN 0
NCOS 2
CWUP YES
CWCL 1 3
CWTM 10 30
CWBZ YES YES
EFLL 0
MATT NO
RTIM 30 30 30
ATIM 0
AQTT 30
AODN
SPVC 00
SBLF NO
RTSA RSAA
SACP SNGL
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00 R000
ICI 01
ICI 02 R002
ICI 03 R003 R007
ICI 04 DF0
ICI 05 DL0
ICI 06 RLL
ICI 07 CFB
ICI 08 INT
ICI 09 CFN
RICI
AWU_DATA
AWU NO
CAS_DATA
CAS NO


PAGE 002

CCS_DATA
CCRS TLD
ECC1 UNR
ECC2 UNR
CNCS 0
PELK NO
CDR_DATA
CDR YES
IMPH NO
OMPH NO
AXID YES
TRCR YES
CDPR YES
ECDR NO
BDI YES
PORT 8
BCAP NO
CHLN 15
FCAF NO
FCR_DATA
NFCR YES
MAXT 5
OCB1 255
OCB2 255
OCB3 255
IDCA YES
DCMX 5
FFC_DATA
CCRS TLD
SCPL 4
SBUP YES
FFCS NO
STRL 0
STRG
ADLD 0
FTR_DATA
**DAPC**PREFIX TABLE NO: 00 **
UNKN**INTL**NATL**ESPN**LOCL**ELOC**ECDP**
UNKN*
E164* 00 0
PRIV*
E163* 00 0
TELX*
X121*
NATL*

OPT AHA BIND BIXA BLA CFF CFRA <-------------Here
COX CPA CTA DBA DNX DSX
HTR HVD XBL IC1 IDP XLF
IHD ITG FKA LOD LRA MCI
MWUD PVCD REA RND
RTR RTA ROX SBA SYA
TTAD VOBD CWRD HLPD HRLD
CXOA
DGRP 100
IRNG NO
PKND 2
DNDL NO
SPRE 11
PREO 0
BPSS NO
SRCD 7711
EEST YES
DTMF NO
EESD NO
TTBL 0
MUS NO
ALDN
RECD NO
PORT 0
STCB NO
NSCP NO


PAGE 003

MCDC NO
NAUT NO
IDEF NO
MTAR NO
LEND NO
MSCD NO
CPCI NO
CONF_DSP
CNFFIELD YES
CNF_NAME CONF
INTFIELD YES
INT_NAME INT
EXTFIELD YES
EXT_NAME EXT
BSFE NO
ASPCT 000
FXS NO
DFLT_LANG ENG
STS_MSG
MSG01 Please leave message
MSG02 Back to work
MSG03 In a meeting
MSG04 On a conference call
MSG05 At lunch
MSG06 Busy call
MSG07 Out of the office today
MSG08 On a business trip
MSG09 Project deadline today
MSG10 Will reply after
VO_ALO NO
PCA OFF
TPDN
IMS_DATA
IMS YES
IMA YES
APL NONE
UST NO
APL NONE
UMG NO
APL NONE
INT_DATA
ACCD OVF OVF OVF ATN
CTVN OVF OVF OVF ATN
MBNR OVF OVF OVF ATN
CTRC OVF NAP OVF NAP
CLDN NAP OVF NAP NAP
NINV OVF OVF OVF ATN
NITR OVF OVF OVF ATN
NRES OVF OVF OVF ATN
NBLK OVF OVF OVF ATN
RCLE ATN OVF ATN ATN
CONG BSY
LLT OVF
DNDT ATT
LDN_DATA
OPT XLDN
DLDN NO
LDN0 3800
LDN1
LDN2
LDN3
LDN4


PAGE 004

LDN5
ICI 00 R000
ICI 01
ICI 02 R002
ICI 03 R003 R007
ICI 04 DF0
ICI 05 DL0
ICI 06 RLL
ICI 07 CFB
ICI 08 INT
ICI 09 CFN
MON_DATA
USBM NO
MPO_DATA
FMOP
RGNA STD STD
AOCS DIS DIS
RCY1 06
RCY2 04
RALL NO
CDTO 14
IFLS NO
MHLD NO
PCDS
CNFD 1
TGLD 2
DISD 3
CCDO NO
AFCO NO
ACNS NO
NET_DATA
OPT RTA
AC1 INTL NPA SPN NXX LOC
AC2
FNP YES
ISDN YES
VPNI 0
PNI 1
PINX_DN
MBG 0
BSGC 65535
PFX1
PFX2
HLOC
LSC
RCNT 5
PSTN NO
TNDM 15
PCMC 15
SATD 1
OCLI NO
TRNX YES
EXTT YES
FTOP FRES
VNR NO
NIT 8
NAS_ATCL YES
NAS_ACTV NO
FOPT 0
CNTC
NATC
INTC


PAGE 005

NIT_DATA
NIT1 7600
TIM1
NIT2
TIM2
NIT3
TIM3
NIT4
TIM4
ENS NO
OAS_DATA
ODN0
ODN1
ODN2
ODN3
ODN4
ODN5
ODN6
ODN7
ODN8
ODN9
ASTM 30
HDOPT 0
HDTM 30
RDR_DATA
OPT CFF CFRA PVCD CWRD
FNAD FDN
FNAT FDN
FNAL FDN
CFTA YES
CCFWDN 4
CFN0 4
CFN1 8
CFN2 6
DFN0 4
DFN1 8
DFN2 6
DNDH NO
MDID YES
NDID YES
MWFB YES
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3
ROA_DATA
OPT ROX
RICI
TIM_DATA
FLSH 45
PHDT 60
DIND 30
DIDT 14


PAGE 006

LDTT 20
BOTO 14
DBRC 60
RTIM 30 30 30
ATIM 0
AQTT 30
ADLD 0
NFNA 0
HWTT 300

 

[jamie2]

LD 21

REQ: prt
TYPE: rdr
TYPE RDR_DATA
CUST

TYPE RDR_DATA
CUST 00
OPT CFF CFRA PVCD CWRD

 

[Kumanj]

OK my RDR_DATA is as follows:


CUST 00
OPT CFO CFRD PVCA CWRD
FNAD FDN
FNAT FDN
FNAL FDN
CFTA NO
CCFWDN
CFN0 4
CFN1 6
CFN2 4
DFN0 4
DFN1 4
DFN2 4
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3

I need to change CFO to CFF. Where is this change performed?

 

[EddieDuece]

Right here;

>ld 15
CDB000
MEM AVAIL: (U/P): 23421264 USED U P: 4837466 298578 TOT: 28557308
DISK SPACE NEEDED: 495 KBYTES
2MB BACKUP DISKETTE(S) NEEDED: 1 (PROJECTED LD43 - BKO)
REQ: chg
TYPE: cdb
CUST 0
AML_DATA
ANI_DATA
ATT_DATA
AWU_DATA
CAS_DATA
CCS_DATA
CDR_DATA
FCR_DATA
FFC_DATA
FTR_DATA <-------------HERE--------------
IMS_DATA
INT_DATA
LDN_DATA
MON_DATA
MPO_DATA
NET_DATA
NIT_DATA
OAS_DATA
PWD_DATA
RDR_DATA
ROA_DATA
TIM_DATA
TST_DATA

 

[johnpoole]

either way, your taking a step to many.. out the acd, leave cfxa in cls, chg the key to cfw 8, verify that the cdb is cff.. that gives the forwarding station ncos control to the forwarding station.. with the maxp 1 acd, even cff can cause a problem because an acd does not have a ncos..

john poole
bellsouth business
columbia,sc