ACDN Forwarding to Wrong Extension 1

[AugieDawgie]

The auto attendant picks up the call, but instead of sending the caller into voicemail (ext. 7666) if they don't make a selection, it's forwarding the calls to a person's extension.

If the operator doesn't pick up the call during the day, it's forwarded to this person's extension as well.

Meridian Opt 11

 

[wolfi24]

Check the NCFW (XXXX ) extension number

Wolfi

 

[81Charlie]

Please post the ACD information.

Also, what voicemail system are you using?
The revert DN might need to be updated.

Cheers,

 

[AugieDawgie]

CallPilot

 

[AugieDawgie]

REQ > PRT
TYPE> ACD
CUST> 0
ACDN> 4450 - THIS IS OUR MAIN PHONE NUMBER THAT AUTO-ATTEND ANSWERS

TYPE> ACD
CUST> 0
ACDN> 4450
MWC> NO
DSAC> NO
MAXP> 1
SDNB> NO
BSCW> NO
ISAP> NO
AACQ> NO
RGAI> NO
ACAA> NO
FRRT
SRRT
NRRT
FROA> NO
NCFW> 7666 - THIS IS OUR VOICEMAIL EXTENSION
FNCF> NO
FORC> NO
RTQT> 0
SPCP> NO
OBTN> NO
RAO> NO
CWTH> 1
NCWL> NO
BYTH> 0
OVTH> 2047
TOFT> NONE
HPQ> NO
OCN> NO
OVDN
IFDN
OVBU> LNK LNK LNK LNK
EMRT
MURT
RTPC> NO
NRAC> NO
RAGT> 4
DURT> 30
RSND> 4
FCTH> 20
CRQS> 100
IVR> NO

Thanks so much for the help.

 

[81Charlie]

In Call Pilot, check the prompts for Rotary phone users and No Response.
I would assume one of these contain the extension of the person who these calls are being forwarded to.

Cheers,