NewbieAtIt
Technical User
We have a Meridian Option 11 C mini. I have an acd queue setup and agents are logged in. When I call the DN the call goes directly to the on-hold message. I know they do not have their phones set to MSB.
It's not happening all the time though.
I was wondering if someone had some thoughts on where I could start researching this problem.
Thanks in advance,
Laura
It's not happening all the time though.
I was wondering if someone had some thoughts on where I could start researching this problem.
Thanks in advance,
Laura