ACD Work-timer

[DomingoDolores]

Recently I installed a 3300 MXe on site and the following happend. I configured different ACD paths with Agenst Skill Groups.
The customer wanted a work-timer (in other systems known as 'Wrap-up' timer). So after i set the work timer in the COS the agents see ,when the handled a call, for a sec work-timer in their display and immidiatly placed in 'make-bussy' mode. And they need to remove it manually.

This is found really annoying by the customer and I agree.

I programmed work-timer before but never experienced this problem.

I'm running sw 8 UR5

 

[kwbMitel]

Suffice it to say, this it not the way it is supposed to work.

I have never seen your issue so I can't even speculate what might be wrong.

I would start by checking the COS options for anything unusual.

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Occam's Razor - All things being equal, the simplest solution is the right one.