ACD TROUBLE

[kccoach]

I am simply trying to add the console to the split. I have 12 agent id's of which only 3 agents are logging into the group. I programmed a login button on the console, I logged into the group, I get the handsets symbols around the triangle, but no calls will ring at the phone. I call the group #217 internally it doesnt work, I log everyone out except the phone im working on it doesnt work, I used known working agent id's, it doesnt work. Can some one tell me what i am missing, does the user need to be added to a hunt group? Thanks for any help.

 

[lugerlover]

Well/ lets start with some real basics....
What phone system
what vm
what acd
what releases on all


What i just read was

My thingy mcbob hurts what should i do?????

 

[ravnz5]

That's very funny lugerlover, but true...

We all need a little help once in awhile. Tony the Phoneman..

 

[kccoach]

Sorry lugerlover, i read my post and had to laugh, there is no real info in it, big hurry i guess. The switch (mcbob) is a MICS, I do not know the release. The vm is callp 150. I do not know the release of the ACD. The pbx is not far from my office, if you need this info in order to produce possible solutions, i can get it.

 

[lugerlover]

First-internally a call will never work must be external call to acd


how are the call presented to ACD???

How is the acd programmed"the individual steps"
Yes all releases would be helpful
ksu
cp
acd