ACD to Audix 1

[voicebum]

Howdy,I am trying to get calls routed to ACD via a vector to go to audix message if not answered in ACD.

(I keep telling the call center they shouldnt have vmail being a call center, sholdnt hey answer the phone?)

anyway, if i route to vmail via vector step below

" Route to step 4 if available agents in sp 14 <1"

(Step 4 being audix) all calls still go to Audix and dont ring the group even if avaailable agents are available.

having a brain breeze, have done this before, just cant remember. any help is appriciated. thanks!

 

[rgtrgt]

make the VM hunt number the number in the route to step

 

[voicebum]

Thank you, I do have that in the vector

"messaging skill 20 for extension 34812"

problem is I guess instead of looking at ACD, seems to go straight to Audix. their are ACD members avaialble.

thinking something in Hunt group translations?

 

[rgtrgt]

paste us the entire vector

 

[voicebum]

Here is the hunt group and vector minus members (4) . Thanks again.

call is initially transferred from Auto Att to

Vector 121

01 queue-to skill 14 pri m
02
03
04 messaging skill 20 for extension active
05
06
07





HUNT GROUP

Group Number: 14 ACD? y
Group Name: Residential plan Queue? y
Group Extension: 48944 Vector? y
Group Type: ucd-mia
TN: 1
COR: 1 MM Early Answer? n
Security Code: Local Agent Preference? n
ISDN/SIP Caller Display:

Queue Limit: 3
Calls Warning Threshold: Port:
Time Warning Threshold: Port:

HUNT GROUP

Skill? n Expected Call Handling Time (sec): 180
AAS? n Service Level Target (% in sec): 80 in 30
Measured: internal
Supervisor Extension:


Controlling Adjunct: none


VuStats Objective:
Timed ACW Interval (sec):
Multiple Call Handling: none

Redirect on No Answer (rings):
Redirect to VDN:
Forced Entry of Stroke Counts or Call Work Codes? n

HUNT GROUP

LWC Reception: none AUDIX Name: audix1


Message Center: none






_________________________________________________________

 

[lopes1211]

Sould be more like:

1 goto step 5 if avail <1
2 queue to sk14
3 wait 999 sec hearing music
4 goto step 3 if unconditionally
5 msg sk 20 for ext active

-CL

 

[voicebum]

Thanks to All! with a few announcments added instead of ringing on que works fine!