after you put spv in class instead of agn, the rest of the phone is the same as an agent. do not copy or change a acde phone, build it new. just print a acd phone and put the buttons on. reply if a button or feature gives you a code.
the 5156 is the agent number off of the acd group main number 8005. You will have to prt a ludn in ld 20 and pick you out an unused DN range. also note how mikey123 made his acd number 5156 and his scr on key 1 6156. this is good practice when you build your phones to make everything correspond and keeps your numbering plan nice and tidy.
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