redsjacketsfan
Technical User
This is what I want to accomplish.
I have to program a State Police dispatch center, I have an 81C w/3.0
I already have a small HG built (4 lines w/o using an ACD I just have all the ext MARPed on one phone and it works fine as is. The 5th call I can make go to VM, not sure on any more calls.
What I actually need (as strange as it may sound)is instead of VM on the 5th call I need the 5th and 6th call to go into que and once a line clears go back into small hunt group. Then in the event of a 7th and 8th call those could/would go to VM.
I am using App builder ver. 4.4.4.11 and CP server 3.3.6
I am just trying to figure out how to make it work.
Any suggestions? One more thing. They do not want to do an ACD for the 4 initial calls because all 4 lines ring on all phones. They do want an ACD/Que on the overflow calls.
I'll be back at work tomorrow 4/7 and hopefully if anyone has a ? I'll get back to them.
Thanx in advance.
I have to program a State Police dispatch center, I have an 81C w/3.0
I already have a small HG built (4 lines w/o using an ACD I just have all the ext MARPed on one phone and it works fine as is. The 5th call I can make go to VM, not sure on any more calls.
What I actually need (as strange as it may sound)is instead of VM on the 5th call I need the 5th and 6th call to go into que and once a line clears go back into small hunt group. Then in the event of a 7th and 8th call those could/would go to VM.
I am using App builder ver. 4.4.4.11 and CP server 3.3.6
I am just trying to figure out how to make it work.
Any suggestions? One more thing. They do not want to do an ACD for the 4 initial calls because all 4 lines ring on all phones. They do want an ACD/Que on the overflow calls.
I'll be back at work tomorrow 4/7 and hopefully if anyone has a ? I'll get back to them.
Thanx in advance.