NEAX 2400 IPX
Global Navigator Client
ACD CallCenterWorx-Enterprise
Question
We have ACD Agents that make outbound calls before they log into the ACD and those calls are not being recorded.
Is there a way to record those calls even with them logged off of the ACD?
Option 1: Can we can setup their phones to always be logged in to the ACD? Tally codes is a manual option but I would prefer if the phones are always logged on and the agents are not able to log off.
S
Steve
Global Navigator Client
ACD CallCenterWorx-Enterprise
Question
We have ACD Agents that make outbound calls before they log into the ACD and those calls are not being recorded.
Is there a way to record those calls even with them logged off of the ACD?
Option 1: Can we can setup their phones to always be logged in to the ACD? Tally codes is a manual option but I would prefer if the phones are always logged on and the agents are not able to log off.
S
Steve