NewbieAtIt
Technical User
Sorry if this is a stupid question, but I'll ask anyway. We have acd queues already setup. Everything is working fine and we store the CDR and ACD data on our pollcat. How do I acturally view the ACD reports? At one time they were printing on the printer but I have changed that since no one was reading them and it was wasting alot of paper all day.
Thanks for any help.
Laura
Thanks for any help.
Laura