ACD Reports on system with package D

[SteveG1968]

How can I get the 4 ACD reports:

REPT 1 Agent Group Report
REPT 2 Queue Report (CDN)
REPT 3 Trunk Routes Report (RAN)
REPT 4 Agent Position Report

from a system equipped with package D?

It is my understanding that ACD package D disables the SCB block. Is this correct? Without SCB how can I schedule the reports?

Thanks.
-steve

 

[MossEng]

I dont believe package D disables the SCB Block, it allows you to build an ADS Block, the ADS Block is mutually exclusive with the SCB Block. So as long as you delete the ADS Block you should be able to build a SCB Block.

 

[SteveG1968]

I understand what you're saying. But what is the ADS block actually used for? and what would I lose by deleting it?

Thanks.

-steve

 

[PERRYPJ]

ADS is used when you have MAX or Symposium

OLD ROLMEN WORKING ON NORTELS AND AVAYA