ACD Reoprts

[jag1046]

I was wondering if anyone had or knew of a program or something that would work with ACD reports 1 2 & 4 to put them into a more readable format I can furnish to the powers that be here



Thanks Bill

<<<<< Hi I'm a telephone technician running a test on your telephone lines. To complete the test please dial nine (9), zero (0), pound sign (#) and hang up. >>>>>

 

[johnpoole]

pepedog.com has some great excell's that sort acd's into a spread sheet

john poole
bellsouth business
columbia,sc

 

[jag1046]

I got those a took a look at them. They are for captures from LD 23. What I am looking for is something to take the raw data and put it in a manageable form.

Here is a sample of the report.
REPT 4
POS CALLS AVG AVG AVG DN INC DN OUT #-XFER BUSY MANNED AGTID
ID ANSWD DCP PCP WAIT INC TIME OUT TIME IDN ACD TIME TIME Q / P

ACD DN 8136
7017 0 ***** ***** ***** 11 1450 61 6160 1 0 39384 43200 7017
01
7016 4 328 16 3690 8 1272 62 6266 1 0 8940 23700
01

ACD DN 8555
7058 1 76 4 3084 0 0 1 18 0 1 82 3166
01
7025 12 97 1 1310 13 3408 26 3164 1 6 9698 25416 8554
01
7026 13 20 1 1445 11 972 45 3522 3 8 5322 24106
01
7024 7 81 791 1259 1 382 22 2586 0 2 9460 18276
01
7056 11 58 780 1778 13 1336 48 2558 0 7 13134 32696


Anyone seen anything out there for working with these reports?

THanks

Bill

<<<<< Hi I'm a telephone technician running a test on your telephone lines. To complete the test please dial nine (9), zero (0), pound sign (#) and hang up. >>>>>

 

[I2007]

It's easy to set up excel for this. I haven't seen any program which does what you request.

i2007