ACD Queue not forwarding to Callpilot mailbox

[jumpinjackflashr]

I have a customer that is using a basic acd queue with 4 or 5 IP phones in the queue. The queue 6298 use to forward to a callpilot mailbox but it recently quit answering. What happens now is when nobody is logged in, the mailbox answers. When someone IS logged in, you get a ring no answer. Like maybe its just cycling through the vmail ports.
How should the acd queue and the mailbox be setup? They want it to forward to voicemail after 4 rings. Its a callpilot 201i running 2.01.27 and unfortunately only running SU01 pep. I tried to patch it this weekend and when I loaded SU05 the CP app would never load ie: Callpilot is booting, you have 10 minutes left. After several reboots, I uninstalled SU05 and then Callpilot came back into service. So I left it at SU01 but now I have this problem. Any ideas?????

 

[Johnthephoneguy]

Post the ACD queue in LD 23

LD 23
prt
type=acd
acdn=6298

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[jumpinjackflashr]

ACD000
MEM AVAIL: (U/P): 748352 USED U P: 343596 87699 TOT: 1179647
DISK RECS AVAIL: 393
ACD DNS AVAIL: 285 USED: 15 TOT: 300
REQ prt
TYPE acd
CUST 0
ACDN 6298

TYPE ACD
CUST 0
ACDN 6298
MWC NO
DSAC NO
MAXP 16
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 7559
FNCF NO
FORC NO
RTQT 4
RTQO MSB
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 0
TOFT 6
HPQ NO
OCN NO
OVDN
IFDN 7559
BUSY BSY BSY SRC BSY
AENI YES
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5