ACD Queue Listing

[LtPsycho]

Is there a command that I can use to print an ACD queue list with their descriptions?

(Management has us admining the switch with no training..)

 

[johnpoole]

you can get a list of tn's assigned to a group
ld 20 prt dnb, and you can get a print of the acd group, prt acd cust=0 acdn = xxxx with x=to the main group number. descriptions are not something nortel does not do very well, you have a 5 digit field to enter the des.. don't worry management will pay double in the long run

john poole
bellsouth business
columbia,sc

 

[MonkAZ5]

John,

Is there a way to find out how many Queue's there are in the Meridian, Meridian MAX provides info on the Queue can we get info from MAX on what queue goes where.

Mike

 

[wdhb]

>ld 23
REQ lst
TYPE acd
CUST 0

TYPE ACD
CUST 0
ACD 0
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