ACD Question

[irdeto]

Hi,

I want to have my ACD forwarded (to vm) if agents are loged in, but don't pick up the phone after 4 rings.
Below a print out off the ACD.

Can anyone tell me what I need to modify to have this arranged?
We are using Call Pilot, so I can have more numbers for 1 mailbox.

ACDN 855

TYPE ACD
CUST 0
ACDN 855
MWC YES
IMS NO
MAXP 5
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT 12
SRT 30
NRRT
FROA NO
NCFW 2333 (voicemail)
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 5
NCWL NO
BYTH 5
OVTH 18
TOFT 10
HPQ NO
OCN NO
OVDN 800 ( acd to voicemail )
IFDN 7072 (phantom to voicemail)
BUSY BSY BSY SRC BSY
AENI NO
OVBU LNK LNK LNK LNK
EMRT
MURT 30
RTPC NO
STIO 6
TSFT 20
HOML NO
RDNA NO
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE

 

[hawks]

What software are you running? Because RLS 24 or 25 (not sure which sorry)had a feature RTQNA (return to queue after no answer). But before that it just rang at the set untill the calling party hung up.

 

[irdeto]

Release 3

just upgraded.