I have a MICS 4.1 with Call Pilot 150 release 2 with basic ACD. The problem I have is the ACD will work fine in perfered or least busy for about an hour then the agents stop recieving calls and the calls will just sit in the que. You have to have the agent log out and log back in to start recieving calls. If call volume is high and other agents in the skill set log in they do not recieve any calls.
Any help is greatly appreciated.
Tech9
Any help is greatly appreciated.
Tech9