ACD Path ringing agents

[TwoWitnesses]

Hi
My agents when they login answer calls for multiple paths. Is it possible to program the keys on the phone so each path rings a key apperance rather than the agents prime line. Is there a work around for this.
Thanks in advance.

 

[LoopyLou]

No there is not if you are going to use ACD. ACD only works with the prime line. Any work around will lose you the functionality of ACD. The best you get is that if you do multiple paths with the same agents, the path name is presented before answer.

The single biggest problem with communications is the illusion that it has taken place.

 

[Jonnyphan]

You could program Group Presence keys on the ACD Agent's phone, this would allow them to choose for each ground if they are present or absent individually.

 

[kwbMitel]

Both of the above being true, if you can give us some idea as to why you want to do this we might stop guessing and answer the real question.

You believe the solution to your problem is to have calls come in on keys other than the prime. Tell us the problem and we'll help you solve it (if we can). All we're doing now is trobleshooting your solution.

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What's most important is that you realise ... There is no spoon.