ACD overflow... source and target queue reporting 2

[NorthernPrime]

My question is...
with my current ACD package (I'm told its D, I just drive the car, I don't know what makes it tick)Is it possible to have overflow set to 0 so that one ACD queue flows to another ACD queue and still have the incoming call pegged to the source queue rather than the target queue?

NP

 

[wdhb]

For that you need Symposium

 

[johnpoole]

wd hit that one on the head, after a call follows the overflow treatment, it leaves the stat board for the orig group. if i overflow at 8 callers, and 9 comes in one overflows dropping my total to eight, if my total was nine the nest oldest call would overflow...forever. symposium handles this very well

john poole
bellsouth business
columbia,sc