Ok,here is what I would like to see happen, Agents are logged in, but after say 4 minutes of being in que, they are transfered to a mailbox and asked to leave a message. I have tried different combinations of OVTH, TOFT, OVDN, and IFDN settings and I cannot get it the transfer to the OVDN or the IFDN. 8211 is a ACDN NCFW'd to voicemail. Looking at the software input/ouput book I cannot get this to work, any help would be great!
REQ prt
TYPE acd
CUST 0
ACDN 8050
TYPE ACD
CUST 0
ACDN 8050
MWC NO
DSAC NO
MAXP 5
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 32
FRT 2
SRRT
NRRT
FROA YES
NCFW (voicemail)
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2
TOFT 30
HPQ NO
OCN NO
OVDN 8211
IFDN 8211
BUSY BSY BSY SRC BSY
AENI YES
OVBU LNK LNK LNK LNK
EMRT
MURT 16
RTPC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
REQ prt
TYPE acd
CUST 0
ACDN 8050
TYPE ACD
CUST 0
ACDN 8050
MWC NO
DSAC NO
MAXP 5
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 32
FRT 2
SRRT
NRRT
FROA YES
NCFW (voicemail)
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2
TOFT 30
HPQ NO
OCN NO
OVDN 8211
IFDN 8211
BUSY BSY BSY SRC BSY
AENI YES
OVBU LNK LNK LNK LNK
EMRT
MURT 16
RTPC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5