ACD on a sv 8100 1

[phonetechallen32]

Hi I am trying to add another phone into an ACD group. Wanted to know If anyonr knows the commands to set that up. I have the manual but dont understand what commands I am programming, Thanks

 

[belevedere]

If you are adding one station to an ACD group without skill based routing, use MB 41-02-01. Assign the station to the same group as an existing station. Then go to MB 15-07 to set the key data. You can use a copy mode to make it look like an existing agent's phone.

 

[phonetechallen32]

Thanks alot that helped.