ACD NotReady Key 1

[thertel00]

I am in the process of rolling out ACD queues to several of our employees. I am afraid that they will leave their desk and not put their set into a NotReady state. Is there a way for me to force NotReady and requeue the call if an incoming call rings their set 4 times?

Tim

 

[mklein76]

Symposium will do this for you.

Matt
Forex Capital Markets
CS 1000E VoIP/Symposium Admin

 

[EddieDuece]

Yes, there is a RTQT prompt in LD 23 ACD configuration for that.

 

[EddieDuece]

RTQO prompt can be set to NRD or MSB. Whatever works best for you.
Here is a example;

TYPE ACD
CUST 0
ACDN 6001
MWC NO
DSAC NO
MAXP 3
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 20
FRT 2
SRRT 21
SRT 120
NRRT
FROA YES
NCFW 3353
FNCF NO
FORC NO
RTQT 6 <--------Return to Que after 6 rings
RTQO MSB <------After 6 rings, the set will go to Make Busy
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 19
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5

 

[johnpoole]

that setup logs either makes the set nrd or msb.. if it's msb then the agent has to press msb to turn it off when they get back.. which logs the agent out.. i usually perfer nrd because my default activity code is "walk away"

john poole
bellsouth business
columbia,sc

 

[thertel00]

Cool. I RTQO to NRD a little bit ago and it works perfect. Thanks!