ACD NCFW transferring to operator

[kattr11]

I have setup an ACD (456) to NCFW to a toll free number. When I dial the extension, I am able to be transferred to the toll free number. However, if I press option 4 in the calling tree menu(which is programmed to transfer to ext.456) I am being transferred to the Operator not the toll free number. What am I missing?

REQ prt
TYPE acd
CUST 0
ACDN 456

TYPE ACD
CUST 0
ACDN 456
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 918889961919
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
HOML YES
RDNA NO
ACNT
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE

 

[acewarlock]

Change NCFW 918889961919 to NCFW xxxx8889961919

xxxx is the Trunk Access Code.

The RLI and DMI tells me the call will go out Route 6 and will delete the 1, just sending 8889961919.


in LD 21
REQ PRT
TYPE RDB
RDB 6

when this prints look for ACOD, what is it.





This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[a12ozbottle]

I think we did get off of topic here maybe you should change it back the way it was before with the 9 since you could dial it directly and it worked, and check the port NCOS as Tnphoneman suggested and possibly rpl for this application.

 

[a12ozbottle]

Sorry, I assumed you were using callpilot but you didnt say that.

 

[acewarlock]

NCOS/FRL must be atleast a 1




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.