ACD NCFW transferring to operator

[kattr11]

I have setup an ACD (456) to NCFW to a toll free number. When I dial the extension, I am able to be transferred to the toll free number. However, if I press option 4 in the calling tree menu(which is programmed to transfer to ext.456) I am being transferred to the Operator not the toll free number. What am I missing?

REQ prt
TYPE acd
CUST 0
ACDN 456

TYPE ACD
CUST 0
ACDN 456
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 918889961919
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
HOML YES
RDNA NO
ACNT
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE

 

[acewarlock]

Change NCFW 918889961919 to NCFW xxxx18889961919, xxxx is the Trank Access Code.





This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[kattr11]

acewarlock

How do I detmine which trunk access code to use?
I'm fairly new with this system.

 

[acewarlock]

Usually Route 0 is you local trunks but not always. goto
LD 90
REQ PRT
CUST 0
NET AC1
TRAN SPN
SPN 1888 when this prints, see which RLI it say's to use.


Go to LD 86
REQ PRT
CUST 0
FEAT RLB
RLI enter the RLI you got above. and post this info here.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[kattr11]

The system is an option 61.

In LD 90
It is prompting me for a FEAT after CUST.

 

[phonz1]

feat is NET
tran is AC1

 

[kattr11]

Here is the print out of RLB4




FEAT rlb
RLI 4

RLI 4
ENTR 0
LTER NO
ROUT 6
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
VNS NO
CNV NO
EXP NO
FRL 1
DMI 1
FCI 0
SBOC NRR
IDBB DBA
IOHQ NO
OHQ NO
CBQ YES

ISET 1
NALT 5
MFRL 0
OVL

 

[phonz1]

ok, LD 2, prt the rdb of route 6, you'll see the ACOD and the numbers to the right, insert those 4 numbers as stated above and test

 

[phonz1]

sorry, that's LD21, not 2. Brain is slow today

 

[kattr11]

I entered those 4 numbers in front of the toll free number and now I get routed to a different department. Do I have to create a new trunk access route? If yes, is that difficult to do?

 

[a12ozbottle]

Try adding the acod and put the 9 back infront of the phone number xxxx91889961919. Could be that this is a tie to another system and the RLI reinserts the 9 to go out another system.

 

[a12ozbottle]

Print DMI 1 in ld 86 prt feat=dgt dmi=1, if it says insert 9 then this is the case.

 

[1norteltech]

Go to LD 86. PRT CUST=0 FEAT=DGT DMI=1 to see what digit manipulation is happening on that RLI and post for us to see.

 

[kattr11]

Here is the printout in LD 86.

REQ prt
CUST 0
FEAT dgt
DMI 1


DMI 1
DEL 1
CTYP NCHG

 

[yyrkroon]

it doesn't matter what RLI is being used or what the DMI is doing, because the person is using the route ACOD - which bypass BARS/NARS.

 

[yyrkroon]

what are you using to provide the menu service?

 

[acewarlock]

What is the ACOD you tried to use?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[a12ozbottle]

It does not matter what rli is in the switch he is dialing from all I was saying was that if the dmi on that rli inserted a 9 then he would have to put the 9 back infront of the number manually since he is no longer going through BARS.

 

[a12ozbottle]

And since it says delete 1 it maybe that you only have to put acod + 8889961919. The carrier may not require you to dial a 1.

 

[tnphoneman]

Is the NCOS level on the voicemail ports high enough to call that number?

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