wallymcdoogle
Technical User
Hello, I have an ACD that callers will get into the queue and never get sent to vmail. DURT was 30 so I set DURT to 15 and there was no change. The SRT message plays and repeats properly, just doesn't kick out to Vmail. Thanks in advance for any advice.
MWC NO
DSAC NO
MAXP 3
SDNB NO
ISAP NO
AACQ NO
RGAI NO
ACAA YES
FRRT 61
FRT 4
SRRT 65
SRT 46
NRRT
FROA NO
NCFW 5600
FNCF NO
FORC NO
RTQT 4
RTQO NRD
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT 180
HPQ NO
OCN NO
OVDN 2419
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 15
RAGT 4
DURT 15
RSND 4
FCTH 20
CRQS 100
IVR NO
MWC NO
DSAC NO
MAXP 3
SDNB NO
ISAP NO
AACQ NO
RGAI NO
ACAA YES
FRRT 61
FRT 4
SRRT 65
SRT 46
NRRT
FROA NO
NCFW 5600
FNCF NO
FORC NO
RTQT 4
RTQO NRD
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT 180
HPQ NO
OCN NO
OVDN 2419
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 15
RAGT 4
DURT 15
RSND 4
FCTH 20
CRQS 100
IVR NO