ACD ncfw problem

[Goliath834]

I have a ACDQ ncfw to an external number.
It works great when I dial the extension but when the operator transfers the caller she gets a reorder tone.
System is Opt 11 Rls 25. I have cff, trnx and extt=yes, T1 with did channels vod.

 

[telecomPA]

build a phantom TN to perform the same function, then ask your operator to transfer a call to the phantom DN.

ACDN's are for queueing calls, not call forwarding. at least i don't like to use them for that function.

 

[Goliath834]

I tried it with a phantom DN and had the same issues. I allowed cfxa, removed restrictions. Still the same issue.
If I use a set and cfw the set to external number it works.
Any suggestions on what I am missing.

 

[telecomPA]

i know this, but i can't remember why it doesn't work. it's either a setting on the console or on the route or something to do with the route that the call comes in on versus the route that the call goes out on.

trunk-to-trunk transfer. check it out!!

 

[DFKSydney]

have a look at the TARG values on the In and Out routes.

Equal value = blocked

 

[Goliath834]

Quick fix is to add access code instead of the 9 or change TGAR on the Phantom set.
Thanks for all your help.