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ACD NAMES MISSING 2
- Thread starter Hondwagen
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- #41
Yeah - I'm used to linux ftp servers so it took me a while to figure it out. Basically if you set up a user-id and password account and you have it listening for connections you should be able to go to ftp:://ip-of-your-computer and at least get asked for login and password. If you put those in you should be presented with whatever you chose for a root directory. If you use Firefox you can get the "fireftp" plug-in or extension, whichever it is, and you can use that to connect and check your server as well. Note in newer versions of firefox you have to click the orange button and it will appear under "Developer Options".
I can put up the newest firmware file I have, but you need to tell me what phone you need it for. I only have certain ones. Each individual phone model has its own file. Then you need to put that file in the directory that comes up, and use that directory when you set up the phone. Try to keep names short.
I can put up the newest firmware file I have, but you need to tell me what phone you need it for. I only have certain ones. Each individual phone model has its own file. Then you need to put that file in the directory that comes up, and use that directory when you set up the phone. Try to keep names short.
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Here is the link for the 410 HFA Advance
410 HFA Advance
Here is the link for the 410 HFA Economy Plus
410 HFA Economy Plus
In the case of the Advance file, I have already renamed it previously for my own use. In the case of the Economy Plus file I suggest you rename it and remove all the underscores and make everything lower case as I did with the other one. It makes life a bit simpler.
If you do it right the phone will download the app, reboot and install it.
410 HFA Advance
Here is the link for the 410 HFA Economy Plus
410 HFA Economy Plus
In the case of the Advance file, I have already renamed it previously for my own use. In the case of the Economy Plus file I suggest you rename it and remove all the underscores and make everything lower case as I did with the other one. It makes life a bit simpler.
If you do it right the phone will download the app, reboot and install it.
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I'm just going to rattle this off and then make a wild a$$ guess.
There are 3 kinds of reports: real-time, cumulative, and historical - I believe.
I might consider the 15-minute reports to be cumulative. Longer than that, historical.
Because I hate the reporting systems BS permission configuration so much because I can never get my reports to do what I want for other people, I believe I know that someplace in those permission settings there is a place where you have to say "yes" to give the person permission to print historical reports. If you do not have permission the FPOS (think about it) will NOT tell you, it just won't display any data. I have been around and around with this trying to get my department managers to have restricted permissions so they can't edit my stuff, but still run all the reports I set up for them. I have a real-time report view that shows the agents in that group, the queue status of the group, and the current contacts. The department manager cannot see the contact data in her reports unless she is set up as a full-blown administrator, but I can't risk that...
So that's one possibility for you. That whatever permission set you have assigned to the person you are logged in as does not have permission to print historical reports. It's also possible you have issues with how you specified the selection criteria - if you have too many criteria they can begin to negate each other and allow no data to pass through - but in most of my cases the problem is because I don't have permission to view the data so it doesn't show up.
There are 3 kinds of reports: real-time, cumulative, and historical - I believe.
I might consider the 15-minute reports to be cumulative. Longer than that, historical.
Because I hate the reporting systems BS permission configuration so much because I can never get my reports to do what I want for other people, I believe I know that someplace in those permission settings there is a place where you have to say "yes" to give the person permission to print historical reports. If you do not have permission the FPOS (think about it) will NOT tell you, it just won't display any data. I have been around and around with this trying to get my department managers to have restricted permissions so they can't edit my stuff, but still run all the reports I set up for them. I have a real-time report view that shows the agents in that group, the queue status of the group, and the current contacts. The department manager cannot see the contact data in her reports unless she is set up as a full-blown administrator, but I can't risk that...
So that's one possibility for you. That whatever permission set you have assigned to the person you are logged in as does not have permission to print historical reports. It's also possible you have issues with how you specified the selection criteria - if you have too many criteria they can begin to negate each other and allow no data to pass through - but in most of my cases the problem is because I don't have permission to view the data so it doesn't show up.
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